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Diagnostics of malfunctions of the washer

Modern washing machines have significant design differences not only between different brands, but also between models from the same manufacturer. With such a different arrangement of the machines, it is impossible to give unambiguous recommendations for self-diagnosis of a malfunction, but washer repair will try to reveal the secrets of the most common and simple defects.

  • Noises

There can be several reasons for the appearance of extraneous noise in the washing machine. The simplest is the ingress of foreign objects between the tank and the drum. These can be any small items that got into the car from the pockets of the clothes or part of the clothes themselves. Such a defect is easy to detect: when the drum rotates, a constant grinding or noise is heard. Foreign objects are removed through additional holes in the drum (for example, through removable ribs or a heating element seat). If a foreign object is out of your reach, then do not resort to disassembling the product yourself. Without sufficient experience in this, you can do more harm than the trapped foreign object.

If noise occurs, try to analyze which program it is on. If you hear mechanical noise when draining the water, then its cause is a faulty drain pump. In this case, replacement of the drain pump is required.

Noise in the form of a knocking accompanied by increased vibration of the body can be caused by improper installation of the machine or failure of one of the tank suspension elements (spring or shock absorber). To check the suspension elements of the tank, it is necessary to remove the top cover and gain access to the tank. By pressing the tank with your hand from above and “drowning” it, you can artificially restore the operating conditions of the machine and check the smoothness of the suspension. If, after removing your hand, the movements of the tank are smooth, then the suspension is normal, but if the tank makes sharp fluctuations and their amplitude is not extinguished by shock absorbers, it can be assumed that the suspension system is faulty. In this case, it is necessary to replace the shock absorbers. Another proof that the cause of the breakdown has been established correctly is the crease in the cuff of the hatch, which forms when you lightly press the tank.

Continuous drum rotation noise may be due to wear on the drum rotation unit (oil seal and bearings). Such a defect can be diagnosed when the drum rotates without a drive belt. In a working machine, the noise is smooth and quiet. Oil seal and bearing wear is the most significant of the above.

Noises can also be caused by a malfunction of the motor, destruction of the counterweight, etc.

  • Does not turn on

If the machine does not perform any action, the first diagnosed element is the door lock. Its function is to ensure the blocking of the hatch and supply voltage to the main part of the electrical circuit. Another reason could be a faulty control module.

  • No water set

If you find that the indication of the washing machine is on, but water does not collect, the most likely problem is the failure of the filling valve. The valve is responsible for opening access to the flow of water into the machine. However, before drawing conclusions, make sure that the tap that turns off the water to the machine is open. In this case, replacement of the filling valve is required.

  • Water constantly flows

A constant water supply can be caused by two main reasons, which are very easy to diagnose. If water enters the machine constantly, both on and off, the filling valve is faulty.

The second reason for the constant supply of water is the incorrect connection of the equipment to the drain system. If you are faced with the fact that water continuously enters the machine and immediately drains into the sewer, you need to redo the water drain in accordance with the installation instructions.

  • No heating

It might seem like, everything is simple, since the heating element performs the heating function, therefore, it is necessary to replace it. The whole difficulty lies in determining that the water is not heating. The owner of the machine, during its operation, does not have direct contact with water and cannot determine its temperature. When draining, the water is automatically diluted, and its temperature will be significantly lower than the temperature in the wash mode. It makes sense to touch the sunroof glass to feel the heating only if you set the temperature higher than your body temperature, i.e. more than 40 degrees. Therefore, the failure of the heating element can be characterized by failures in the operation of the CMA. The machine collects water, rotates the drum for some time and freezes while waiting for the water to heat up to the required temperature. If it hangs for a long time, try selecting a cold wash program or setting the temperature knob to zero. The wash ends, but without heating. A modern machine will continue to work further in the absence of heating and will wash in cold water, but at the end of the program it will inform its owner about the failure by displaying an error on the indicator board. Viking repair center will help you to solve it quickly.

  • No water drain

The reason for not draining the water may be a clogged drain pump. During washing, small items (coins, buttons, etc.) can enter the drainage system of the machine into the drain pump and prevent the water from draining. In this case, the drain pump needs cleaning. Most washing machines provide access to the drain pump filter through a small access door located at the bottom of the machine. The client can clean it themselves, following the manufacturer’s instructions.  Whirlpool repair will be always there to help you.

Another reason for not draining is a faulty drain pump. In this case, you need to replace it.

  • The drum does not rotate

There may be plenty of reasons. From simple (broken belt if your machine has a belt drive) to failure of a control module or engine.  If, during the operation of the washing machine, you notice that the drum does not rotate, but the motor is running at the same time, then the drive belt is probably either torn or flew off the pulley. You can check the assumption by removing the top cover or wall that provides access to the drive system.

We hope that this article has expanded your knowledge of the principles of the washing machine, and you can diagnose the simplest defects. But remember that each model range of equipment has its own characteristics. Do not take on the repair of the washing machine yourself if you do not have special education and experience, rather trust the professionals from the Amana repair services!

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